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At one point a
business will NEED customer support no matter how small or how large the company
is online. Whether the customer support is via email, chat, or phone,
businesses will always need to employ a customer service representative. An
online customer service position is a job that won't die or fizzle out anytime
soon. A customer service rep is an important necessity and an asset to
businesses everywhere around the world making this career a beneficial and
rewarding career to those who love to help customers.
The Concept
As a customer service representative online
you will be answering customers’ inquiries
and pre-sales questions -- depending on what
specific area your employer places you. To
work online as a customer service rep, it
helps to have held positions offline at a
call center or any type of customer service
position. Although, working in a call center
environment is different from a customer
service position at a department store, the
job in itself still commands the same thing:
helping a customer and representing the
company in a professional manner.
The description of a customer service
representative can be almost a borderline
description of what a (VA) Virtual Assistant
does. As a VA, you are more in business for
yourself and can pick and choose projects
and clients you want to work with. As a
customer service representative, you will
most likely work with a firm or an
organization online that will place you at a
job with a client seeking out for a
part-time or full-time customer service rep.
As the customer service representative you
will interact with customers via a help desk
or by answering emails. Normally, your new
employer will supply you with the proper
email etiquette and scripts to answer
customer inquiries.
Nowadays online chat is quickly becoming the
number one choice for online businesses to
utilize to make it easier for a consumer to
reach customer service support or to answer
presales questions. This means, it is
imperative for an online business to hire a
highly qualified and professional customer
service representative in order to make
customers happy and in order to gain new
sales -- and that customer service
representative can be YOU.
Startup Costs
The start up cost to get your foot into the
customer service world online is very
minimal. Other then taking a training course
or taking the knowledge you have acquired at
a previous customer position, you really
only need a computer, Internet connection,
fax machine, fast typing skills, head set, 2
phone lines, and a sense of professionalism
and a positive attitude even when people can
be rude.
How to Market It
Really there is no need for marketing a
customer service job unless you plan on
becoming a Virtual Assistant. Because you
will be seeking a firm to help you obtain a
part-time position the only thing you need
to market is yourself. So, in this case, you
will want to have someone help you create a
very professional resume and present
yourself in a positive and professional
manner. Other then that, you are sure to be
on your way to finding the perfect fit with
a great company (Or companies). Just
remember not to take customer complaints
personally and always remain courteous and
professional and you’ll be a success.
The Concept
Startup Costs
How to Market It
