Mommy
Empire Customer Support
Our support desk is open Monday - Friday and closed on all major holidays.
The Mommy Empire customer support desk is available to customers as an easier
means to communicate rather then email. As you may know email is not 100%
reliable. Before proceeding on to the customer help desk area please make sure
you include your customer order number, full name and the date you ordered so
that we can help you further in a timely matter.
*Unfortunately, the customer support desk is only for customers and is not meant
as a general help/advice desk. For example, personal advice on starting a home
business, personal attention building a website, and all general home business
questions.
Top Questions
Asked:
Q: I purchased
a guide and was not directed immediately to the download page. I also did not
receive an email with the download link information. PLEASE HELP ME!
A. If you
were not directed to the download page immediately after you have made a
purchase and have also not received an email with the download link information,
please submit a ticket so that we can manually resend the download page
information.
*Also note: The download page will expire after 120 hours or after 5 downloads.
If you need us to again reactivate the link, please submit a ticket to the help
desk.
Thank you
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Q: I paid for my guide and was directed to my download
page BUT I accidentally closed the window! Now what?
A: Don't
worry! You will also receive an email with the link to the secure download page
for your guide.
If you did not receive your email check your spam folder in your email program.
If you still can't get the link to your guide, please submit a ticket. Please
include your order number, first and last name, and email address.
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Before submitting a help ticket, please view our
knowledgebase. The knowledgebase contains information to
questions on how to download your guide and other FAQ's that we receive.
If you still need help with your order you may submit a ticket to the
customer support desk area.
